Help & Support
We help merchants on app.dgcpos.com and shoppers on dgcbazaar.com.
Cloud Beta support SLA
In-app DGC Support and support@dgcpos.com, Sunday–Friday 10:00–18:00 NPT (public holidays excluded). We aim to first-respond within one business day. Urgent billing and outage messages are prioritized. A faster peak-restaurant response target may be offered under Pro when priced and staffed. Platform availability is best-effort; check API health for incidents.
- Channels: in-app Support · email · this page
- Peak <15 min response: Pro roadmap aspiration — not a live beta guarantee
- No “IRD certified” claims until Software Listing covers this product version
Merchant POS support
Sign-in issues, inventory, billing, and staff access for store owners.
Open DGC POS →Bazaar buyer support
Buyer order tracking on DGC Bazaar is temporarily offline. For help with an existing order, refund, delivery issue, or seller dispute, email support@dgcpos.com.
Marketplace policy →