Privacy Policy

This Privacy Policy explains how the owner and operator of DGC POS (trade name), pending formal company registration details to be published on these legal pages(the "Operator", "we", "us", or "our") collects and handles information in connection with DGC POS — POS Smart Solution and the cloud services at app.dgcpos.com and dgcpos.com, the buyer marketplace at dgcbazaar.com, and related mobile apps (the "Service").

DGC POS (POS Smart Solution) is a cloud-based software platform offered free during public beta. DGC POS — POS Smart Solution is a cloud-based software platform, offered free during public beta. No platform subscription fees are charged by us during public beta. Paid DGC POS Pro plans may be introduced later. The Service is operated under the DGC POS trade name. Formal company name, registered address, and registration number will be published on this site when registration is complete.

Upon completion of company registration, the owner may assign or transfer these rights and obligations to the registered entity. Updated legal documents will be published on dgcpos.com where required by applicable law.

By using the Service, you acknowledge this Privacy Policy. If you do not agree, do not use the Service.

1. Data controller

The Operator acting under the DGC POS brand is the data controller for personal data processed through the Service, except where third-party payment or infrastructure providers act as independent controllers for their own services.

2. Information we collect

• Account information: name, email, phone, business name, country, store settings, and credentials.
• Business data: products, inventory, sales, customers, staff, receipts, and operational records you enter.
• Technical data: IP address, device and browser data, logs, timestamps, and security audit records.
• Communications: support messages, feedback, and correspondence with support@dgcpos.com.
• Payment metadata: transaction references and status from enabled gateways (card/wallet details are handled by processors).

3. How we use information

We process information to:

• Provide, operate, secure, and maintain the Service.
• Authenticate users, prevent fraud, and enforce platform rules.
• Improve features, performance, reliability, and user experience.
• Communicate about accounts, security, beta access, and service updates.
• Comply with legal obligations and protect our rights.
• Prepare for billing, registration, and commercial operations.

We may use aggregated or de-identified data for analytics, benchmarking, and product development without identifying you personally.

4. Legal bases

We rely on contractual necessity, legitimate interests (including security and product improvement), compliance with law, and consent where required by applicable privacy regulations.

5. Sharing of information

We do not sell personal data. We may share information with:

• Infrastructure providers: cloud hosting, CDN, database, backup, and monitoring vendors.
• Payment processors: where you enable third-party gateways.
• Professional advisers: lawyers, accountants, or auditors under confidentiality duties.
• Successors: in connection with registration, restructuring, or asset transfer.
• Authorities: when required by law or to protect rights, safety, and platform integrity.

Service providers are authorized to process data only as needed to perform services for us and subject to appropriate contractual safeguards where applicable.

6. International processing

As a cloud platform serving users globally, data may be processed in multiple countries where our infrastructure providers operate. You consent to such transfers where permitted by law, and you are responsible for ensuring your own cross-border compliance obligations.

7. Merchant customer data (POS shops)

If you are a merchant / store owner, you may enter personal data about your customers (names, phones, loyalty, receipts). For that data:

• You are typically the controller of your end-customer data and must provide any notices required by law at your shop or online storefront.
• We process that data as a platform service provider to host and operate the Service for you (including backups, security, support, and multi-tenant isolation).
• You must only upload data you are lawfully allowed to process, and you remain responsible for your staff's use of the POS.

A written Data Processing Addendum (DPA) may be provided on request for enterprise or regulated merchants. Contact privacy@dgcpos.com.

8. Data isolation

Business account data is logically separated by tenant. Store owners control their operational records within the Service. Platform administrators may access account data for support, security, billing, beta management, and enforcement of our terms.

9. Retention

We retain account and business data for as long as your account is active. After account closure we may retain limited records for security, dispute resolution, and legal compliance. Typical targets (subject to change and legal holds):

• Account / store data: for the life of the account, then up to 24 months unless law requires longer.
• Security and access logs: typically 90 days to 12 months.
• Backups: rolling windows as operated by our infrastructure providers.

We may delete or anonymize data when no longer required. Account deletion does not erase all backups or records we must keep by law.

10. Security and breaches

We implement reasonable technical and organizational measures, including encrypted transport (HTTPS) and access controls. No system is completely secure; you use the Service at your own risk and should maintain independent backups of critical business records.

Where a personal-data breach is required to be notified under applicable law, we will notify affected parties and/or authorities as required.

11. Subprocessors

We use service providers to operate the cloud Service, including (as applicable):

• Cloudflare (CDN, DNS, edge hosting for web frontends)
• Railway or equivalent cloud host (application API)
• Google (optional Analytics after consent)
• Stripe and other payment gateways you enable (payments)
• Email delivery providers used for transactional mail

Providers process data only as needed to deliver their services to us. The list may change as our infrastructure evolves.

12. Your choices and rights

Depending on your location, you may request access, correction, or deletion of certain personal data by contacting support@dgcpos.com or privacy@dgcpos.com. We may verify your identity and may refuse or limit requests where permitted by law, where fulfillment would impair rights of others, undermine security, or conflict with legal retention duties.

Account deletion: To request deletion of your DGC POS cloud account and associated personal data, follow the steps at https://dgcpos.com/delete-account (or email privacy@dgcpos.comwith subject "Account deletion request" from your registered email). We aim to complete verified requests within 30 days.

13. DGC Bazaar (marketplace)

When you browse or buy on dgcbazaar.com, we process order contact details (name, phone, address), device data, and communications between buyers and sellers. Sellers control product listings and fulfilment data. See our Marketplace Policy.

14. Cookies and local storage

The Service uses cookies and browser storage for authentication, cart, preferences, and offline functionality. Optional analytics (Google Analytics) loads only after you choose Accept all. See our Cookie Policy. Disabling essential cookies may limit Service availability.

15. Children

The Service is for businesses and authorized adults (18+). We do not knowingly collect personal data from children under 16.

16. Third-party links and services

Third-party websites, gateways, and integrations have their own privacy practices. We are not responsible for their policies or handling of your data.

17. Changes

We may update this Privacy Policy at any time. Updated versions are effective when posted on this page. Material changes may be communicated through the Service or by email where appropriate. Continued use constitutes acceptance where permitted by law.

A revised policy may be published after company registration with updated entity details.

18. Contact

Privacy enquiries: privacy@dgcpos.com · General support: support@dgcpos.com

See also: Terms of Use · Marketplace Policy · Legal Notice